NugaCRM

CRM for Nuga Best showrooms

Every visitor, every booking, every sale — in one place

NugaCRM runs the whole showroom day: leads from Facebook and your website, the schedule of beds, mats and devices, QR check-in, passes, sales with instalments and the Friday Nuga Euro auction. Your team opens it on any computer or phone.

  • In daily use in Nuga Best showrooms
  • Bulgarian, English and Ukrainian interface
  • A separate server for every showroom
Reception on a phone: today’s visitors and the QR scan button
  • 15 min

    Facebook and website leads arrive by themselves

  • 3

    kinds of pass: abonament, visit pass, procedure pass

  • 1 server

    per showroom — data is never shared

  • 0 apps

    to install — it works in the browser

The showroom journey

From the first ad to the device in their home

NugaCRM follows each person along the path your showroom already works by — and shows you where people drop off.

  1. 1

    Lead

    Enquiries from Facebook and your website form land in one list, every 15 minutes.

  2. 2

    Booking

    A place on the schedule, or a chair at the group presentation, booked straight from the lead.

  3. 3

    Visit

    The QR card is scanned at reception and the right pass is spent automatically.

  4. 4

    Pass

    Free programme, abonament, visit pass or procedure pass — each tracked to the day.

  5. 5

    Purchase

    A serial-numbered device, a deposit, instalments and every payment due.

  6. 6

    Referral

    Who brought whom, and the Nuga Euro they earned for it.

What it does

Built around how a Nuga Best showroom actually works

The schedule, presentations, the free programme, passes and device sales — not a generic CRM bent into shape.

Reception

Check-in in a second

Scan the visitor’s QR card with any phone camera: the visit is recorded and the right pass is spent. Someone new is registered and checked in in the same step.

  • The camera keeps scanning — one card after another
  • Birthdays, next booking and passes about to run out, at a glance
  • Filters for the free programme, no booking and needs attention
  • A warning when a phone number is already registered

Schedule

The schedule, the way your showroom runs

Every place — a bed, a mat or a device such as the NM5000P — against every time slot, with the day’s occupancy on top. Book the first free place or the one you choose, or a chair at the group presentation, and the places after it are assigned automatically.

  • A series of dates booked at once, skipping holidays and full days, and a view of the whole month
  • Guests hold a slot with a name and phone before they register
  • Move to another place, mark arrived or rebook; a cancellation keeps its reason and can be undone
  • Warns when a paying client is sent to a presentation, or a newcomer skips one

Visitors

Everything about a visitor on one page

Contacts, passes, visits, purchases and what they want to buy next — and a History of who changed what, and when. One tap opens Viber, WhatsApp, Messenger or a call.

  • Abonament, visit pass and procedure pass side by side
  • Badges that tell you who is new, active, sleeping or lost
  • Wishes and objections: what stopped the purchase and what you offered
  • Referrals, gifts, team comments and signed consent documents

Leads

No lead is lost

Facebook lead ads, your website form and leads entered by hand arrive in one list. Every call ends with a next step: a call-back date, a booking or a reason.

  • Stages from New to Buyer, with the full history of calls
  • Book a place or a presentation straight from the lead
  • Online booking from your website into free slots
  • Filter by campaign and period; print a call sheet

Sales and stock

Devices, deposits and instalments under control

Every device is tracked by serial number from the goods receipt to the customer. Deposits keep a unit reserved until it is fully paid; instalments show what is due and what is overdue. A return puts the unit back in stock and the refund on the payment record.

  • Sold, received and outstanding for the month
  • Upcoming and overdue payments in one list
  • Stock by unit: in stock, reserved, sold, on trial
  • Promotions with their sales and turnover

Nuga Euro

The Friday auction runs itself

NugaCRM works out who earned Nuga Euro this week — five visits Monday to Friday, a friend’s first visit, a fully paid purchase. On Friday your team only hands them out.

  • Each week’s earnings calculated automatically
  • Every visitor’s balance, earned and spent
  • Results from the presentation added by hand
  • Nothing is deleted: a mistake is undone with a reason

Reports

Know what works — and who to call today

From the ad to the purchase: see how many leads came, booked, visited, took a pass and bought. Daily call lists show exactly who needs a call.

  • Lead funnel from received to bought, by source and campaign
  • Occupancy of the places by hour of the day
  • Who to call: first visit without a return, no booking, sleeping, lost
  • Visitors, concerns and promotions reports

On any phone

Reception fits in a pocket

NugaCRM runs in the browser and installs to the home screen like an app. The bottom bar puts the QR scanner under your thumb, and dark mode keeps the evening shift easy on the eyes.

  • No app store, no installation, no updates to manage
  • Visitors scan their own card to see their passes and Nuga Euro
  • A printable QR card for every visitor
Reception on a phone
The schedule on a phone
The page a visitor’s QR card opens: passes, Nuga Euro and the next appointment

Who it is for

For dealers and for showroom owners

For Nuga Best dealers

Give every showroom in your network the same proven way of working.

  • The same system in every showroom, from the first day
  • Each showroom on its own server, in its own language and currency
  • New versions reach every showroom outside opening hours
  • The same reports everywhere, so results can be compared

For showroom owners and CEOs

See your showroom as it really is — every lead, every booking, every payment.

  • Which sources and campaigns turn into visits and purchases
  • Occupancy, money received and payments outstanding
  • Roles for consultants and managers; export, the audit log and integrations stay with you
  • Daily lists that tell your team who to call

Three roles, enforced on the server

  • Consultant

    The daily work: visitors, visits, schedule, leads, sales and passes, the reports, promotions and campaigns — and correcting records, every correction logged.

  • Manager

    Everything a consultant does, plus the showroom’s settings and the consultants’ accounts.

  • Owner

    Everything a manager does, plus the managers’ accounts, data export and import, the audit log, the list of visitors past their retention period, switching features on and off, and the integrations.

Security and privacy

Your data stays yours

Designed for personal data from the start — because a showroom holds names, phone numbers and what people say about their health.

  • A server per showroom

    Each showroom has its own server and database. Nothing is shared between showrooms.

  • Sign-in through your own server

    Staff sign in only through your showroom’s own app. Repeated guesses are limited per account and per address, so a stranger cannot lock your team out.

  • Two-factor sign-in

    Optional for each person: an authenticator app and recovery codes. Turning it on or off needs the password.

  • Keys kept encrypted

    The Facebook and website keys and the two-factor secrets are stored encrypted.

  • Every change on record

    A mistake is corrected, never silently erased. Each visitor’s History shows who changed what and when, and the owner has an audit log.

  • Nightly backups in the EU

    Every night each showroom is backed up to its own storage in the EU, and the last 14 copies are kept.

  • Watched every minute

    We check every showroom once a minute and are alerted when one stops answering. Updates are rolled out outside opening hours.

  • Signed consent, on file

    The Agreement and the Declaration are photographed into the visitor’s profile; consent can be withdrawn.

  • Erased on request

    When a person asks, the owner can erase them for good — health notes included — from one list of every personal field.

  • Retention, by hand

    The owner sees who is past the period their Declaration promises, and deletes them for good by hand.

  • Health notes never leave

    Wellbeing notes and document photos are left out of the data export.

  • Your data, exportable

    The owner can download the showroom’s data at any time.

Getting started

From request to first check-in

  1. Request a demo

    Tell us about your showroom and we will show you NugaCRM on demo data.

  2. Your own server

    We set up a separate server and address for your showroom.

  3. Your settings

    Places, opening hours, presentations, passes, products, language and currency — set to how you work.

  4. Your team signs in

    Staff get a link and a login, and reception starts scanning.

FAQ

Questions dealers and owners ask

Which languages and currencies does the CRM work in?

The interface is in Bulgarian, English or Ukrainian, chosen per showroom. Amounts are kept in euro or in hryvnia, and local phone numbers are read in the showroom’s own country.

Do we need to install anything?

No. NugaCRM runs in the browser on computers, tablets and phones, and can be added to a phone’s home screen like an app.

Can it take leads from our Facebook ads and website?

Yes. Leads from Facebook lead forms and from your website form are imported automatically every 15 minutes, and any that were missed are picked up on the next run. Your website can also book free slots directly.

Where is our data kept?

Each showroom has its own server and database, backed up every night to storage in the EU. Nothing is shared with other showrooms, and the owner can export the data at any time.

Is it only for Nuga Best showrooms?

It is built around how Nuga Best showrooms work: the procedure schedule, group presentations, the free programme, passes and device sales.

How much does it cost?

Request a demo — we will show you the system and send you an offer for your showroom or your network.

Request a demo

See NugaCRM on your own showroom’s day

Leave your details and we will get in touch to arrange a demonstration.

  • A walk-through of every part of the system
  • Answers for your showroom or your dealer network
  • No obligation

We use your details only to answer this request, and delete them whenever you ask.

Thank you!

Your request has been received. We will get in touch shortly.